Help centre

Frequently asked questions

Can't find what you need? Call us on 1800 979 752 or use the contact form.

Products & performance

What's the difference between the home and caravan filters?

Home filters focus on point-of-use kitchen drinking water. Caravan filters add a bore water & sediment pre-filter for filling tanks, plus a purifier for drinking water on the road. The 5-in-1 Purifier suits both.

How long does a cartridge last?

Most cartridges and the 6-in-1 purifier have a recommended life of approximately 3,500 litres or 1 year, depending on water quality and use.

Does the 6-in-1 home purifier remove PFAS and chloramine?

The 6-in-1 is designed with PFAS and chloramine concerns in mind, using an advanced carbon block and a Purolite Purofine PFAS polishing stage. Exact reduction figures are published only once confirmed against approved testing.

Do I need a plumber to install?

Generally no. Our filters are compact, in-line units with standard fittings that most customers install themselves. Reach out if you'd like installation guidance for your setup.

Orders, shipping & returns

How much is shipping?

We offer free delivery on all Australian orders over $100. Standard rates apply below that and are calculated at checkout.

How quickly do you dispatch?

In-stock orders are typically dispatched within 1–2 business days. You'll receive tracking by email.

What's your returns policy?

Unused products in original packaging can be returned within 30 days. Get in touch and we'll sort it out. Faulty items are covered under warranty.

The 6-in-1 says "coming soon" — can I get notified?

Yes. Visit the 6-in-1 product page and join the stock notification list. We'll email you the moment it's available.